Effective Date: February 02, 2026
Ramgonj Online provides internet and related services. Please review the following policy carefully regarding returns and refunds.
This applies to monthly subscriptions, installation fees, and service charges.
Once service is live and operational
Paid monthly internet packages
One-time setup & equipment fees
Duplicate or mistaken payments may be refunded after proper verification and documentation.
In special circumstances, refunds may be approved by management based on individual case review.
Submit refund request in writing
Review & documentation check
Management review & approval
Refund initiated to account
working days
Approved refunds will be processed within 7–10 working days to the customer's account.
Payment gateway or processing charges may be deducted where applicable.
| Payment Method | Possible Charges | Deductible |
|---|---|---|
| SSLCommerz | Transaction Fee | Yes |
| bKash/Nagad | Cash-out Charge | Yes |
| Bank Cards | Processing Fee | Yes |
| Bank Transfer | Bank Charges | Yes |
Send email to refunds@ramgonjonline.net with subject: "Refund Request - [Your Customer ID]"
Call 09617-398040 during business hours (9 AM - 6 PM, Sat-Thu)
Visit our office with required documents during business hours
Internet Service Provider
Al Amin Bhaban, Ratonpur
Ramgonj, Lakshmipur
09617-398040
01318-335391
info@ramgonjonline.net
refunds@ramgonjonline.net
ramgonjonline@gmail.com
Trade License No: 651
