Terms & Conditions

Effective Date: February 02, 2026

Please read these terms carefully before using our services

Service Agreement

This website is operated by Ramgonj Online. By using this website, subscribing to our internet services, or making online payments, you agree to these Terms & Conditions.

Agreement Acceptance

By accessing or using Ramgonj Online's services, you acknowledge that:

You have read and understood these Terms & Conditions
You agree to be bound by all terms stated herein
You are of legal age to enter into this agreement
You provide accurate and complete information during registration

Service Description

Our Services

Ramgonj Online provides broadband internet, WiFi, and related network services. Our services include:

Broadband Internet

High-speed wired connections

WiFi Services

Wireless internet connectivity

Network Support

Technical support & maintenance

Note: Service areas, speed packages, and features may change from time to time. We reserve the right to modify or discontinue services with prior notice.

Payment Terms

Payment Requirements

Monthly Bills: Must be paid within the due date
Service Activation: After payment verification
Late Payments: May result in service suspension

Secure Payment Methods

SSLCommerz bKash Nagad Bank Cards

All online payments are processed securely through encrypted gateways. Your payment information is protected.

Refund & Cancellation Policy

Refund Policy

Non-Refundable

Once service is activated
Monthly subscription fees
Installation charges (if applicable)

Special Cases

Management discretion only
Processed in 7-10 working days
Original payment method refund

Note: All refund requests must be submitted in writing to our office. Approval is at the sole discretion of Ramgonj Online management.

Service Suspension

Grounds for Suspension

Outstanding Dues

Overdue payments

Illegal Activities

Unauthorized usage

Technical Issues

Maintenance required

Government Orders

Legal requirements

Notification: We will attempt to notify customers before suspension when possible, except in cases of illegal activities.

Speed & Performance

Internet Speed Disclaimer

Important: Internet speed is provided on an "up to" basis and may vary due to:

International Bandwidth

Overseas connectivity issues

Technical Factors

Network infrastructure

User Equipment

Router/modem quality

We strive to maintain optimal performance but cannot guarantee constant maximum speeds due to factors beyond our control.

Customer Responsibility

Your Responsibilities

WiFi Security

You are responsible for securing your WiFi network and passwords.

Legal Usage

Ensure all internet usage complies with Bangladeshi laws and regulations.

Liability Disclaimer

Ramgonj Online is not liable for misuse of the internet connection.

Equipment Maintenance

Proper care of provided equipment (if any) is your responsibility.

Privacy Policy

Your Privacy is Protected

Customer information is protected according to our Privacy Policy and will not be shared with third parties unless required by law.

View Privacy Policy

Modification of Terms

Terms May Change

Ramgonj Online reserves the right to modify services, pricing, or terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

Governing Law

Legal Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of Bangladesh.

Any disputes shall be subject to the exclusive jurisdiction of the courts in Lakshmipur, Bangladesh.

Contact Information

Ramgonj Online

Address

Al Amin Bhaban, Ratonpur, Ramgonj, Lakshmipur

Phone

09617-398040, 01318-335391

Email

info@ramgonjonline.net

ramgonjonline@gmail.com

Trade License

No. 651

For queries regarding these Terms & Conditions, please contact us during business hours (9:00 AM - 6:00 PM, Saturday - Thursday)

By using our services, you acknowledge that:

✓ Read and understood ✓ Agree to all terms ✓ Accept conditions ✓ Will comply